To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately. If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to ensure the highest level of security. whether.

To buy Happy Gravure items, nothing could be simpler! Select your product, your color or number of faces and click on the “ADD TO CART” button. Then click on the “PLACE ORDER” button in your shopping cart. To complete your order, simply enter your delivery and payment information.

We accept VISA and MasterCard. You also have the option of paying with Paypal or any other payment system offered on our payment page. At Happy Gravure, the security of your personal data online is particularly important. Our system uses the latest SSL encryption technology so that your personal data and credit card data are transmitted securely. All orders are processed through a secure control system provided by Stripe, the world leader in online payment. We will never save your credit card details and we do not share your personal information with third parties.

The HTTPS protocol is used when the address of the web page you are visiting begins with “https://”. There is sometimes a padlock next to the address (it depends on the browsers). When the connection to the web page has been successfully made using the HTTPS protocol, you should not see any alert symbol or warning text displayed by the browser; it is then customary to consider: that the data (in particular the most sensitive: passwords, credit card numbers, etc.) which pass between your browser and the website are encrypted (encryption prevents a third party intercepts sensitive data on the network that the pages you read are indeed those published by the owner of the domain name (HAPPY-GRAVURE.FR), in other words, that the official domain name does not has not been hijacked to publish a counterfeit site.

Orders are usually delivered within 2 to 6 business days depending on the shipping service chosen. Occasional delays remain possible, beyond our control (covid, delay of the delivery person, etc.).

The validation time of your order corresponds to the time necessary to check that there is no error in your order and that the payment method you have used is considered valid the preparation time corresponds to the time taken by the seller to prepare your order and deliver the package to the carrier. These first two deadlines are often included in the shipping time (validation time + preparation time = shipping time). The delivery time is the time it takes for the carrier to deliver your package from the seller's warehouse to your delivery address. You must add the shipping time and the delivery time to know when you will receive your order.

Your package is shipped from our company located in Petit Couronne (Normandy, France). Our collaboration with Colissimo, Mondial Relay, Relais colis and Shop2shop, allows us to deliver our customers in 2 to 6 days in normal times.

Once your order has shipped, you will receive a confirmation email with shipping details and a tracking number. Estimated delivery time should be considered an example only and starts from date of dispatch. In the event of shipment to a third country, Happy Gravure cannot be held responsible for delays caused by the procedures imposed by the customs clearance service (for shipment to Switzerland in particular) of the country of destination.

You can track your order by clicking on the tracking link sent to you when your order was shipped or on the TRACK MY ORDER page. We will ask you to enter your email address and your order number in order to access the tracking of your package.

The first thing to do in this kind of case is to go to your local post office if it is a shipment by Colissimo and file a complaint.

If the package is intact, contact us at contact@happy-gravure.fr with your request of one or more photos of the defective or damaged item(s), we will find a solution together.

Do not hesitate to contact us, so that we can identify where the problem with our carrier comes from.

Unfortunately, if our carrier tells us that the package has been delivered, we will not be able to do anything because we take the information from the carrier.

If you made a mistake in your delivery address. It is possible that we will ask you for new delivery costs in the event of a return to our company.

Once the order has been placed and paid for, you can let us know of your changes as long as the visuals have not been created, however, some items such as pacifier clips, baby cutlery, key rings do not have visuals to create. You must therefore contact us to find out if the order is being prepared. You can always contact us by email at contact@happy-gravure.fr or by SMS at 07 82 28 73 27 to find a solution together. This possibility is subject to the order not already being prepared or dispatched.

If it is an article or a visual is sent to you:

- If you have not yet received a "YES" visual.

- If the visual was sent to you "NO" because the creation (production) of the visual is an integral part of the order.

If it is an article where there is no visual to make:

- "YES". Time that the order is not carried out, you can cancel it.

You can contact us by email, but the refund procedure is only valid in certain cases since they are personalized products.

We will refund you only if the error comes from us in accordance with our CGV Example: Misspelling (by us), item damaged on receipt and yet package in good condition.

In accordance with the decree of the first civil cassation, January 17, 2018, n° 17-10255 First civil cassation, January 17, 2018, n° 17-10255 , the consumer who has purchased a good or a provision of services remotely (purchase on the Internet or by correspondence) or off-premises (elsewhere than the seller's premises) has the right to withdraw for 14 days. Except, in particular, if he has ordered a good (or a service) made according to his specifications or clearly personalized.